Staybridge Suites DFW Airport North

Thank you next

So first I will say the good things I noticed. 1. Very clean. 2. No issues with location or checking in. 3. Bed very comfy but a little bouncy (Not a complaint, just observation. Now the bad. Ho boy. 1. Only 1 burner worked on the stove top. 2. Stove top that did work had issues getting to any heat really. Struggled to cook eggs. 3. Remotes for the TV SUCKED. This may seem trivial but Sunday Football was terrible if I needed to change the channel. The "OK" button did not work so you had to go to "Guide" then find the channel, then exit and key in the channel. Annoying. 4. Marks ALL over the walls. Really needs new paint. 5. Couch was hard as hell. Just 90 degree back with no give and hard. 6. No breakfast. I get it, COVID, but damn I was not looking forward to ONLY being able to cook my own breakfast. Shouldn't we get $ off for not having some sort of breakfast? Even cereal would be fine. That's a small thing but just sucks when you wake up specifically so you don't miss breakfast and it was never communicated that you couldn't get it. I would have planned accordingly. 7. Wall port next to bed for power did not work... and had it's own switch? Just why?. 8. DVD player in the room. I brought some bluerays in case there was something, who even has DVD's anymore? Just another communication thing I guess. All in all. Wasn't the worst. Was far from the best. Will not be returning.

Josh, Séjour de 2 nuits, Début du séjour le 2 oct. 2020

Food problems

Everything was good but the muffin i got at breakfast was moldy and they should add better food to the pantry other then that it was a really nice hotel

Séjour affaires de 2 nuits, Début du séjour le 2 oct. 2020

Bad service with no n privacy

We came to stay on the weekend of September 25 thru the 27.when arriving we were checked into a handicapped room so some unknown reason.which we didnt mind but didnt like the layout.well next the air-conditioning wouldn't turn on. It took the front desk tenant 1 hour to just switch our room.We finally got settle this was our 10 year anniversary. Well to say the least we were being intimate when a couple busted into the room.The clerk at the desk reset our key to not work and gave them our key code.We all then proceeded to front desk where the guy who was there before disappeared for 2 hours.we finally found managers number in office called her .which she was rude and she sent her assistant mangaer back to handle backed up customers wqiting to be checked in and our mess up.His name was Sam. He was rude and unprofessional. He yelled at me asked me what i wanted after he said its all fixed.I said my room for free.He said whatever this happens all the time.This is ridiculous if it does.ive stayed at this hotel alot and this has never happened but i was also told the guy in charge who handle us to begin with was a temp and would not be back due to this. But funny we saw him sunday working when we left.

anthony, Séjour de 2 nuits, Début du séjour le 25 sept. 2020

First off- I tried to contact the manager prior to doing this review. Left a message with Mary who said go ahead and send a survey. I have yet to hear from Hillary or Sam managers Upon check in on Friday at 4pm. Went to the too. Walking to the door I hear dog barking next to my door. Nope - go to the front desk and let them know can’t stay next to barking dog. 1hr later they get me in a room. While waiting for my room I walk the property. Broken glass in the parking lot. Pieces from the ac units all around and sandbags keeping water out from the south side of the property Call front desk for extra towels. Was told no they don’t sent towels. Pool was dirty and informed front desk that back door to stair well does not close. Was told they knew. Hotel is not secure. Dirty bathroom and couch was ripped. Small TVs 32”. Bugs in the room large bugs. Keys to room stop working several times Didn’t feel safe at all. Still wish manager would have called me before I posted this comment but they didn’t. Several other people had same issues as well this weekend. Bad management

Yvonne, Séjour de 3 nuits, Début du séjour le 4 sept. 2020

LOVED MY EXPERIENCE THERE!!!! Rooms were spacious and modern! We will definitely be staying again!

Séjour de 2 nuits, Début du séjour le 3 sept. 2020

Everything was really great!! Friendly staff very accommodating for our needs. Mr. Mike, Sam, the young man that works overnight were so very nice. Matilda was super nice assisting us with items needed. So extremely clean. I will certainly choose this hotel as a top pick to stay!!!

ConnieHines, Séjour entre amis de 2 nuits, Début du séjour le 14 août 2020

Cleanliness, friendly staff, good location, comfortable bed, beautiful room.

Marsha, Séjour en famille de 3 nuits, Début du séjour le 6 août 2020

I had no air for three nights and no toner for printer.

Rusty, Séjour affaires de 3 nuits, Début du séjour le 9 août 2020

Find somewhere else to stay!

Got there, room wasn’t as big as the pictures showed but I wasn’t going to complain.. then noticed the following. Toilet would hardly flush, wallpaper behind the couch was peeling off and moldy behind it, bed was super hard, woke up to a roach in the kitchenette the next morning, remote would hardly work with the tv so couldn’t watch what you wanted. Then finally the last night we walk through the lobby and it’s much darker than usual, evidently there is no electricity, won’t be for 4-5hours according to the man at the front desk. We pack our stuff and left. I’m not usually one to complain about things but this was just way too much!

Brandon, Séjour en famille de 2 nuits, Début du séjour le 2 août 2020

Room had issues. Toilet ran, remotes didn’t seem to work. Outdoor furniture by pool was in bad shape. Sofa in suite was warm and raveling at the seams. Light out in the bathroom mirror. Outside seemed to have a lot of trash in the parking lot. Disappointing for over a 2 week stay.

Cathy, Séjour de 16 nuits, Début du séjour le 23 juil. 2020