2/10 Poor
Oct 29, 2023
DO NOT STAY HERE. Utterly appalling hotel. When we arrived they did not have our booking, this took hours to resolve and with 3 young children this was very stressful. The room we were eventually given was absolutely disgraceful and unsafe. The balcony doors did not lock, the plug sockets were hanging off the wall and wires exposed and dangerous. Damp and stunk. In the middle of the night we had another family enter our room with a room key. Absolutely frightening and they were startled as well. The manager is nothing short of useless, rude and the staff very unfriendly and poorly trained. We had booked 3 nights and left very early in the morning after the first night. We are still trying to get our money back, and will not stop until we have. They would only give us 1 night back when it was not safe for our family to stay there. We have photographic evidence of the disgrace of the place.
ross
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