We loved the hotel except for the pillows. They were horrible. They looked fluffy, but the second you put your head on them they went almost flat. Even stacking them did not help.
Bathroom tub would not drain. Had to shower in ankle deep water. Checked in too late to deal with it on a one night stay. Carpet coming into the room was horribly stained and desperately needed cleaning. Hallways were dirty and needed to be vacuumed. We have stayed here many times in the past but it is doubtful we will stay again.
Beds were very hard and uncomfortable. Extremely loud, inconsiderate, rude people down the hall on third floor. They came in late, about 11:00 PM as we were already in bed. Called front desk and they said they would check on it. About an hour and a half later the rowdyâs finally shut up.
This is always my go to hotel when I visit Defuniak Springs, check in is always speedy. Rooms are always fresh & clean. And letâs not forget how I love the shower head!! Overall always a pleasant & safe stay!!!
Wonderful stay and excellent staff. My only complaint was in the bathroom where the faucet was too short. You couldnât get your hands all the way to the stream of water.
Great staff. Excellent accessible room. Very good breakfast.
Unless the floors are very thin, the Jolly Green Giant was in the room above us.
It would help not to put someone in that room when the hotel isn't full.
Shout out to Gabriel and the breakfast attendant, I forgot her name but she was tall, very attentive to her area and had exemplary customer service. If we had to stay somewhere, we will be back to this property and hope to experience others in the IHG brand.