The hotel facilities are good, place is clean and safe. I had a really bad experience mainly with front desk people both in checkin and checkout.
When I arrived, after a long flight the men in front desk made a lot of difficulties to release the room because I had no visa. The situation is, that I do not need a visa due the type of passport I have. I showed the Indian embassy webpage, but they were not able to understand and cooperate. I even showed the customs stamp on my passport showing I regularly entry the country. They simple did not want to understand.
They refuse to release the room, but charged my debit
card. After long discussion I could check-in. They void the charge in my card, but until now the amount does not appear in my balance.
On checkout there was more confusion related to billing.
There was a wedding at the hotel, so it was noisy, the sound isolation is not so good. You can hear the musicthe voices on corridor.
Summarizing, do not intend to return to this place they seems not to know what they are doing there.
Over rated, under delivers...massively. I am sure at one point this hotel was a well run, clean, comfortable place to stay. However over the years it is evident this hotel has fallen into the trap of excessive profiteering at the expense of poor maintenance and sub standard staff who struggle to operate the hotel which is literally falling apart. Rooms are dirty, poorly maintained, smell, and generally unpleasant. Food is average, service struggles. This is closer to a European 2 star hotel, and I would manage your expectations on that basis to avoid disappointment. Better still stay away!
Terrible hotel. Hotel had over 4 star ratings but most of them are by locals.
Coming from UK and paying for 5 star service and received 1 star service. Firstly it took almost 2 hours for check in. Then we asked for milk for my child and they sent it with a bill of RS270. We refused to pay that kuch for milk so rude lady went to one of the pther rooms to get them to sign. Unfortunately most of the staff lack common sense. No greetings from anyone when entering the hotel. We paid for an executive room and received a twin room. Then had to wait 30 mins for them to change it. Rooms had dust everywhere. We had 4 people in each room and they decided to give us 2 towels between all of us. When we asked for more they took over 1 hour to give us towels and toilet roll. If you are from abroad then i would stay away and book ITC welcome as that is a real 5 star hotel
Suite was clean & organized. Plenty of water bottles (& more on requests), excellent shower!! Housekeeping & laundry service was prompt. Morning breakfast was OK but masala omelette on my request was always excellent. So many tea options!! Love it. Masala Dosa was also good.
Last morning I was not feeling well. Staff was very helpful in letting me extend my stay (for half charge), they checked on me and helped us with luggage. I cannot thank them enough.
The rooms are okay with slight cleanliness issues and some repairs and touchup are necessary.
Sheets and linen are clean and fresh. Labels on the amenities like shampoo, body wash etc have been erased due to wear and tear.
The toilet flush was broken and maintenance tried to repair it 3 times, but still did not get solved.
Breakfast spread is good with eggs and sausage as the only non-vegetarian option. Overall good breakfast and plenty of variety.
Staff service and customer service is excellent. They go out of their way to help the guests.
Good internet access thruout the premises with single login.
We liked the location of the property as it was right in the center of the city.
The things we didnt like about the room was the cleanliness (toilets were dirty & mosquitos in the room) & the breakfast buffet (we stayed for 5 nights but had the same breakfast variety every day).
no hand soap, towel, napkin or wash cloth in bathroom
dirty sink, no safety bar in shower or toilet
very foul smelling waterless common urinal in lobby
entrance steps too narrow for safety