I had the worst experience ever.
I had visitors I wanted to impress so The Manchester hotel photos and total charge of of $514 per night got my attention. I was expecting a ‘four season’ kind of experience.
So, I booked two rooms for one night and paid a total of $1024.00. BUT
I was shocked when I got there.
First, the hotel was located in the most dilapidated and distressed part of Lexington right beside a greasy multi lane train depot.
The lobby was a deflation from the posted photos.
The checkin was smooth.
The elevator was old and all the ceramic tiles and grout were chipping and gross. There was unpleasant smell in the cabin.
On exiting at our floor, the carpet was clean but the hallway has a musty smell as if it has had constant exposure to smoke or poor ventilation.
When we got into the two rooms, the air was so choky.
The thermostat was set at 66 F so it had a winter feeling but the cold air did not help with the stench and choky feeling
The rooms were also very small with very narrow spaces between the beds and the walls. One window looks right at multiple tracks of loaded trains.
At that point, I called hotel.com and informed them I cannot stay.
They said ok, that I can cancel but when they called the manager at Manchester, she refused to refund my payment, even HALF the payment.
So, Manchester KEPT my $1024.00 for nothing.
While I LEFT and paid for rooms in another hotel.
Manchester advertisement at Hotel.com is deceitful and I hold hotel.com accountable.