We arrived at the motel at 8:30 (check in ends at 9). I rang the bell several times, but nobody came. My wife noticed snoring coming from the back room. I hollered loudly to try to wake them up, to no avail. We couldn't call because there was no cell service. We went outside to their Ring doorbell thinking that that might work. Nope. by this time, it was 8:45 or so (I had also noticed that there were no keys hanging up, so I assumed they had already rented out our room to someone else. We left and went to the nearby gas station, where I was informed that the man who ran it at night was a drunk and was unreliable. The person told us of a place up the road who had a motel, so we flew down the road hoping for a last second room. We got to Gena's Sierra Inn at 8:58, and as we were paying for our room, she turned her Open sign off. They saved us from having to sleep in our car. The next day, we had to leave out early so we didn't have time to go back to try to get a refund. VERY disappointed, to say the least. They basically stole my money. I can't review it, because we couldn't stay there. Very shady.