Hotel is alright and great location. Room wasn't exactly what I booked, but since I was there only one night and had other issues to attend I did not ask for it to changed. Customer service could be better, I had a couple of requests upon my arrival, and although I was met with friendliness, no proactive effort was at all made to help out on the situation / better communicate and understand the customer, or probably offer an alternative. Maybe I expected more from a 4 star. Anyway, awesome location for visiting Trento.