Best Western Plus Cecil Field Inn & Suites

Dirty and unkept

This used to be a good, clean hotel. We stayed there several times but never again. The hotel was unkept, in disrepair, and not very clean. There was visible toothpaste spit on the bathroom mirror, a thick layer of dust on top of the coffee pot, and the air conditioning did not work well. The vending machine was not working properly; the elevator was dirty. These are just a few observations.

Séjour en famille de 1 nuit, Début du séjour le 29 sept. 2021

Avis voyageur Hotels.com vérifié

Getaway

Very disappointed in staying here. No one for food, pool broken. room wasn't fully functional (HVAC not controllable, No TV remotes)

John, Séjour entre amis de 2 nuits, Début du séjour le 10 sept. 2021

Avis voyageur Hotels.com vérifié

Stay somewhere else.

This is a very old hotel and in desperate need of repair and upkeep. The employee at check in was pleasant but the morning front desk staffer was rude. We knew that breakfast might not be fabulous due to Covid and lack of employees but we arrived for it in the advertised time frame and there was nothing there - not even coffee or coffee cups! When we complained she argued with us and insisted there was breakfast. Well we were there and there was 1 muffin and a few bags of instant oatmeal. Very disappointed at the lack of customer concern.

Nancy, Séjour de 1 nuit, Début du séjour le 3 sept. 2021

Avis voyageur Hotels.com vérifié

.

Séjour romantique de 2 nuits, Début du séjour le 10 août 2021

Avis voyageur Expedia vérifié

It was clean and the beds were comfortable.

Séjour en famille de 2 nuits, Début du séjour le 6 août 2021

Avis voyageur Expedia vérifié

The fire alarm was faulty and rang high pitch from 1:30 am to 3:30 am on 8/8/21. The staff did not provide friendly service. We asked for 2 extra towels than the 2 we first received and we were told no. They said they credited our stay one night so only charged 2 nights. They said because we went through Expedia Expedia would need to reimburse the one night. Please help us to receive the one night reimbursement.

Michele, Séjour en famille de 3 nuits, Début du séjour le 5 août 2021

Avis voyageur Expedia vérifié

Old and dingy

The people working at the hotel were super polite and friendly, but that's about the best I can say. About the hotel was basically clean it was also very rundown. They had several lights in the hall that would flicker and the elevator was the slowest thing I've ever been on. It just had an overall feel of old and worn.

Becky, Séjour en famille de 3 nuits, Début du séjour le 29 juil. 2021

Avis voyageur Hotels.com vérifié

It was mediocre. Not bad, but nothing to write home about either.

Séjour romantique de 1 nuit, Début du séjour le 25 juil. 2021

Avis voyageur Expedia vérifié

We were really looking forward to our stay as we’ve always had a good experience with Best Western. When we checked in, we were informed there was no hot breakfast on Saturday morning as they didn’t have a chef that day, and they’d have a grab and go breakfast. It was cold mini sausage biscuits (that need to be warmed) and a danish. Very disappointing. We needed linens for the pullout, as well as extra towels and there was only 1 person working at the desk so it took quite a bit of time for her to have it ready for us to pick up. When we went to make the pull out bed, we discovered the mattress was absolutely disgusting. It was too late to move rooms as my kids were already asleep. We also discovered our room’s ac wasn’t working properly and there was only 1 person working and she had to call maintenance who had to walk her through possibly fixing it…which was unsuccessful. We were told we’d get a discount for our trouble but that was never applied to our account. Definitely disappointed and will never stay there again.

Séjour en famille de 1 nuit, Début du séjour le 23 juil. 2021

Avis voyageur Expedia vérifié

When we arrived to the hotel we were told that the reservation was canceled and we had to book in other hotel.

Pro-plumbing, Séjour affaires de 2 nuits, Début du séjour le 21 juil. 2021

Avis voyageur Hotels.com vérifié