Our family of three loved our stay. It's located just on the edge of the historic district and within walking distance of everything we wanted to see and do. Likewise, many great restaurants are close. The King bed was super comfortable and there was plenty of room for the pull out couch. The pool area was also very nice. Everything was designed for comfort. Staff were superb and meet our every need with a smile. I will stay here for every visit to Savannah!
Stay was great, breakfast could be longer hours and more variety. Something everyday gets old fast. Creamers for coffee and juices for kids, other than oj. There is no parking for guest except valet at 35 dollars a night. Street parking around the area doesnât make a woman feel safe. To walk late to hotel!!!!!!
Pros. My stay was pretty good and got upgraded room
Cons. Breakfast options were average
Parking was awful and valet was $35 a day
That should be listed somewhere
While the front desk and kitchen staff were very nice and hard working, they appeared to be understaffed. The housekeeping staff was supposed to clean the room every other day, but they didn't show up once in 5 days and we had to beg the front desk for towels. Otherwise, the location was great and the hotel was nice. And we had a great visit.
The hotel was very clean and beautiful! I was greeted by the beautiful receptionist, Janelle, with a very bright and vibrant smile and personality. She was very professional, informative and helpful and made our check-in very easy. Vanti, the valet parking attendant was very polite and helpful as well. He even informed me of nearby restaurants we might enjoy. I can't remember all of the staff names, but everone was very professional and polite. The beds were very comfortable and clean and all the areas in the room too. The outside space by the pool area was very clean and quiet. We were able to enjoy sitting and relaxing in a safe space. We really enjoyed our short stay and will definitely recommend others to book.
Expected more from a Bonvoy Marriott hotel. We were traveling with my elderly mom and the toilet would not flush. We asked Laura at front desk to get someone to help us. She said no one was around at that time of night and said she would have to look for a plunger. She showed up with a plastic one, which she handed to my husband. He proceeded to try to plunge and no luck. We had to wheel my mother to the front of the building at midnight, so she could go to the bathroom.
I asked Laura why there was no one on site to help, and she was very rude to us. Told us she can refund us our money and we can go look for another hotel . I asked her where would we get another hotel at that hour? She said oh well there was nothing she could do, because she didn't have any rooms available.
I was really shocked that an employee would treat a guest so badly! This was not a $100 dollar night hotel. She definitely should not be working in guest services!!! I did complain to the nice lady at front desk the next day, and she was very apologetic. She was shocked that we were treated that way!
Very nice hotel and very convenient to everything in Savannah. The highlight was the general manager, Jawana. We needed some assistance a few times during our stay and no matter what it was she did it with a smile and didn't stop until our small issues were resolved (none were hotel, we had a clogged toilet from small children and also locked ourselves out of the room once).
Overall, the property was beautiful and many of the staff were very friendly. However, the shower/tub in our room needed a thorough scrubbing and had missing caulk. Overall, the carpeted floors look like they could use a good cleaning throughout.
Traveled to Savannah for a long birthday weekend and R&R and we were very happy with the staff, service and the location of the hotel. Will definitely return on a future visit!