Best location for family visiting Panaca Park! No brainer direct access, great rooms, great food and activities for kids! Will definitely be back with the fam
We stayed at Decameron Panaca as the base for our travels across the coffee region which worked very well for us. Our rooms were comfortable and had lovely views over the treetops. Having the restaurant on site was convenient too when we wanted a break from the buffet, and the food was good. We enjoyed our stay here and would recommend it to other families looking for an all-inclusive resort to stay in.
Do not stay here - building 4 is a nightmare given its proximity to the electrical and water treatment plant. The noise is unbearable and it lasted all night until 8:30 am. And their pool towel policy is ludicrous.
Check in was at 3 and they said 3 to 6 , give us the room at 520 , customer service they are very rude (when you ask cuestiĂłn) is not like the picture.
We are an American couple visiting my wifeâs family. We decided to take a nice trip for some fun and relaxation and booked a 3 night stay at the Decameron Panaca. We made the 5 hour trip there and were very excited to check in. Unfortunately we had left our passports at our home in Cali. Although we had our ids (driver licenses and booking info), we were refused entry and denied our reservation. Sadly, we had to make the 5 hour trip back home that night. To make things worse, they refuse to credit us back our money already paid up front. My advice is to stay away from Decameron Panaca (Very unprofessional).
The resort needs to be updated. I had to be switched from rooms because they gave me the wrong room and both rooms did not have working lights, a working blow dryer, no iron available, and no hot water. The staff was trying to be helpful but the results were not satisfying. The resort had great entertainment and the resort was beautiful.