Expedia had reached out to the property to see if they would give any sort of a refund on my stay because when I initially checked in, I was not told that the hot tub was out of order. And that the pool was really nasty. We had drove about four hours to get to this hotel because it was near a spot that we wanted to go to. Our biggest factor and staying here was a hot tub and a pool. When the boys and I got towels from the front desk to go to the pool area, we were not told that the hot tub was green and out of order and that the pool was really gross and had a nasty film over it. So when I used my card to open the pool door, my kids ran to jump in into the hot tub, which was extremely disgusting, and I didn’t even know to tell them not to jump in it because I didn’t know It was Out of order and that it hadn’t worked for days. No one warned us about this at check-in when I called to confirm my stay, or even at checkout. I had brought this to the Attention to the woman at the front desk and She basically blew it off and was like “ya ya I know Maintenance should be here in the morning” Which didn’t make me feel any better because my kids already jumped in it. My oldest is extremely at risk for infection so we have to make sure everything is clean. Even the hotel room, I had packed my own bedsheets and comforter for sleep.It was just extremely disappointing that I was not informed about the situation. I didn’t get any sort of a refund. And it ruined my kids evening..