Great hotel and perfect for the slopes. Unfortunately booked as pay on arrival but they take payment 1 month before directly off your credit card. So you lose the key points too. Very poor that thus website pass on the sensitive data.
Kitchen smell on room corridors, dining area is connected to open kitchen and smelly. Food selection is below 4* hotel level, and food quality is not that high. Coffee is awful, from a generic machine, no real espresso machine in the hotel. There were no coffee makers in rooms. Rooms were supplied with glasses but cleaning ladies did not bother to replace or clean them unless asked which is annoying. This hotel needs a serious upgrade regarding ventilation and service. Sauna was nice and new, but also no drinks or fruit there, just water and basic towels, while they charge for robes to hotel guests. Rooms are spacious with good beds and bedding. Bathroom items are also missing, with a basic soap, shampoo/conditioner. This is not a 4* hotel standard at all. Lower level than basic Ibis for everything except the room size.
The hotel is very close to the Pilani gondola. An easy walk even in all your ski gear and carrying your equipment. It is also very near to other restaurants and bars and only a few minutes walk to shopping. We found it very easy to get around the town without transportation and had a fantastic stay. The room was exactly what we needed and had even more space than we anticipated from the pictures. Additionally, the staff was fantastic. Very willing to recommend train options for our return to Salzburg and called a taxi to get us to the train station at no additional cost! As for the cleaning staff, they were very good and thoughtful. Our daughter had brought with her some very special stuffed comfort toys and they took special care of them during cleaning. It made her SO happy.