This hotel had a brilliant location, the valet parking works well, and we loved the 7' bed and excellent breakfasts. However, we did feel the hotel was looking tired generally, especially the dining area, and there were some annoying issues in our room - eg doors and cupboard drawers that were difficult to open, a concrete lightshade over the dressing table that my hubbie hit his head on twice (!), a plug in the sink that wouldn't work properly etc. We did tell management about this, but they explained they have been full for months, so no time for much maintenance.