I had my worst experience in Residency Inn & Studios at Wayensburg, PA. They did not let me in. I had a booking for Sat, Jul 13 to Sun, Jul 14, 2024. I arrived after midnight but tried to call them numerous times before. No one picked up. After arriving at the hotel, I called another number left at their empty front desk numerous times and also left a voice mail. No one picked up. I had to go to another motel and pay an exorbitant amount for a shabby room for the night. It is true that they called me few times before 5:30 – 8:30 pm, when I was driving and could not pick up a call. However, they left me a voicemail asking me to call them back. They did not leave any instruction for late check in.
Next morning when I went to the hotel, there was again no one in the front desk. I called them and a guy picked up. They did not come to meet me and told me over phone that my card will not be charged. However, the amount I paid through Hotels.com has not been returned to my account until Aug 1, 2024. I am now disputing the charge through Hotels.com. I have been making road trips in USA for almost 15 years. In numerous occasions I have arrived at a motel/hotel after midnight. There has never been such an issue before. Their service is certainly the worst I have seen and will never book this place in future.
