A luxury apartment this was not. We arrived and the en suite smelled like sewer. The bath needed some explaining and the apartment had no guide just a qr code for an app that didnât exist. The pans in the kitchen didnât work with the hob and the coffee supplied was the weakest and worst of the espresso collection. Housekeeping (if they did visit) always came at 4pm which was extremely unhelpful for a family with young kids who tried to stay out for the morning and early afternoon. The heating didnât work in one of the rooms and needed to be sorted and everything was in various levels of disrepair. While some things did get sorted after we mentioned it, the sewer smell never went away (something they almost certainly know about with the amount of scent diffusers placed in that room. The bed in the en-suite was horribly uncomfortable and had a footboard?! It has been a long time since Iâve been in a hotel or accommodation with a footboard. The bed was essentially too short for my husband.
We wouldnât recommend it to friends and wonât be returning but unfortunately have had to learn the hard way that this was not âluxury apartmentâ.
This was our second stay at the rutland hotel and was delighted to have a room upgrade to an apartment this time. Everything was lovely from the complimentary chocolates to the comfy bed and delightful toiletries from Arran Aromatics. such a great location too. Thank you for looking after us
Amazing! Great apartment! Would stay there again. Located within walking distance of Edinburgh Castle and other sites. Perfect location, decor, square footage, everything.
This was one of the best hotel stays Iâve ever had! My girls and I couldnât have asked for a better place to stay while in Scotland. I would recommend this place to anyone and everyone!