Overall the staff was very friendly and my room was clean and comfortable. But my internet never worked which I needed for work and school. And the shuttle was not there to pick me up to take me to the airport. The shuttle driver said there was bad traffic at the airport and he was stuck, but I called an uber and there was no unusual heavy traffic. We had no problem getting to the airport. I could have dealt with the internet but I felt like someone was not being honest with me. I had a 7:30AM shuttle pick up time which turned into 8:30AM. So I took an uber and I guest I beat the shuttle to the airport. Be careful if you have an early morning flight leaving this hotel.
The stay overall was good. The front desk person was extremely slow when checking people in and answer front desk questions. The hallway smelled like old carpet and the shower curtains were smelly as well.
First the only reason I booked here was because it said heated pool, I did book through Expedia, nowhere did it say the pool was closed. Right after we checked in and went to our rooms, we had to leave. The bathroom floor had hair on it and a pile behind the door. I asked the front desk for a broom, and he said he would take care of it while I was gone. It was never taken care of. Also, my other room, we needed to use the pull-out bed. Went to front desk and asked for linen, there were no pillows. Holiday Inn Express is my go-to hotel, and this stay made me look bad. I hope this place can get it together.
Just went to Atlanta for an overnight stay with my niece and her 2 yr old daughter. We were going to arrive a little late so I called to ask about milk for my great niece and they said no worries, we can accommodate you..
The staff was amazing!! The room was very nice and we loved everything about this place! Also, they have a great breakfast selection in the morning!
Hotel is up to date, comfortable and the customer service is really good. Ms. Joy the receptionist was professional and polite. Will stay at location again.
I love the hotel staff if you have a problem they make sure too solve it front desk big thanks the only thing I a problem with breakfast donât really be hot should be a microwave near but other then my favorite hotel