The room and bathroom was not at all as advertised on the pictures for a standard twin room. It smelled, needs a lot of maintenance, broken door handle, broken ceiling board, stained cupboards. There were empty beer bottles and cans lying around in the passage and the gardens were unattended. We complained and they moved us to a family room which was better, but there were no towels or toilet paper. We requested this and it never arrived. We used our own towels and took toilet paper from the public bathroom.
The place is interesting, the room was not good, falling ceiling, no DSTV, no fridge, but mentioned on advert. The food was very nice. The mattress was not comfortable
The establishment's condition does not match its price & in my opinion, overrated. in the room, wash basin needs replacement (cracked and paint peeling off). The service at breakfast (actually lack of it) was atrocious. The food was not up to scratch (burnt bacon, food warmers not being attended to resulting in cold food, toaster either under-toasting or burning the toast). Attitude of the staff, well....
My stay was pleasant with a comfortable bed, clean room & exellent food from both breakfast & dinner. Staff very friendly & helpful attend to a quiry immediately. Have surely recommended you to my friends & family. The only problem was when people were coming back from wherever making noise & trying to.open our door thinking that its their room & that made us feel unsafe.
Sono rimasto favorevolmente colpito da questa struttura in cui ho alloggiato. Rimane fuori dal caos cittadino, immersa nel verde, con una piscina per grandi e per piccini. Tutte le persone sono particolarmente disponibili, in particolar modo l'animatore del resort che quotidianamente ci dava il buongiorno con molto calore Le stanze sono spaziose e con pulizie giornaliere. Non vi Ăš alcun problema di sicurezza. La colazione a buffet Ăš varia e cambia di giorno in giorno.
I got a shock on how the property looked as compared to what i saw when i booked. Shower door not working properly. The bath tub in a bad bad state in another room, water dripping the whole time from the tap. The beds are not comfortable. Just totally dissapointed.
Aircorn not operational, shower too small, lots of noise in the area, bed had no electric blanket, parking not covered, and they over charged us, we paid more for less less less, rooms are like a b&b
Half the offerings on the bar and food menus were not available. Excuse was that they'd had a busy weekend. When we eventually got food it was dry and tough - almost inedible.
We had a great experience at the hotel. The kids loved the pool. The complaint we had was dealt with as a matter of urgency. The staff was very friendly and patient.