Amazing location. The front staff was lovely. The unit wasnât really super clean and was in need of a good scrub. Remote for ensuite tv was broken. I would highly recommend to book on upper floors for the amazing view.
Plantation at Rainbow is amazing. Have stayed here lots of times and itâs always nice. The staff are lovely and the beach is 3min walk. Located in
The heart of Rainbow beach itâs a great place to stay
The unit was not what we would consider to be clean at all. Overall I would say it was tidy but lacked attention to a number of areas. In particular the upstairs terrace. It looked as though that area had not been swept or cleaned in quite some time.
Almost half of the lights in the unit were either blown or not working, in particular in the Lounge and Kitchen area, the walls and windows in the Lounge area and stairs leading upstairs appeared to have been ignored in the cleaning process completely and floor did not appear to have been mopped with visible foot tracking through the main areas.
In the wake of COVID we are especially conscious regarding overall cleanliness of our accommodation choices, which made this unit all the more disappointing.
In addition, the entire unit was without any soap. We enquired at reception for some soap, however were advised they were currently waiting on a back order and offered us some extra Shampoo instead only to realise there wasn't any of that in the office either.
She said housekeeping would drop some over in the morning which also did not happen.
Given hygiene is currently more important than ever I wouldn't have thought it too much of a stretch for the resort to have purchased some from the local IGA to put into the rooms which we ended up having to do ourselves.
We have contacted the resort directly with the same concerns to which we acknowledge that they have apologised and will address issues with their staff.