The staff are the best. They made my stay fantastic. The living quarters were great, unfortunately I was right near the kitchen which is quite noisey. The room was a little cramped because of the awkward corner it was in. But that didn't take away from the lovely experience I had. Very attentive and friendly staff from the front desk to the kitchen to housekeeping. The art and quarters in the main communal area were beautiful. I would definately go back.
The room i had was a bit remote and in a different building/location to the reception, and to drop off keys etc was out of the way and inconvenient.
Wifi wasnt working on the first night and no hairdrier in the room.
But it was convenient for my training location so acceptable.
Mattress was comfortable, heater worked and it was clean.
The lodge has great potential, but management needs to focus on the detail. On arrival, there was no water in the en-suite bathroom. The kettle in the room was filthy, and I had to request a clean one from reception. But most disappointing was that the room was not connected to the generator like the rest of the lodge was, and I was not informed of this when booking or when checking in. Should I stay here again I would really like to see that these issues have been dealt with.
1 If a table / work surface is provided a chair might be helpful.
2If the room has an adjoining door, it should be more soundproof.
3What is the point of a winter weight duvet on a bed during a South African Summer.?
Solve 2 + 3 and I might actually have been able to sleep in the bed provided.
The lady at the front desk was wonderful to deal with. Breakfast was included and they exceeded my expectations. The staff were lovely.
I got in late and they waited up for me (did call them about month before). Had to fetch my frail mother from an old age home nearby.
The facility and services exceeded the price. Great value. Randall. Canada.