Excellent hotel, chambre grande superbe et tres confirtable, salle debain top avec baignoire. Vu tres belle sur la baie d'halong. Petit dej tre bon!
Par contre rien a faire aux alentours.
Excellent concierge staff who are very professional, helpful, pleasant, friendly experienced and efficient. Speak good English and impressed by their willingness and sincerity in helping guests solve problems. Check in speedy. We are very pleased with their great service which made our stay very enjoyable and memorable. Breakfast buffet spread decent. Will strongly recommend this cosy hotel for excellent location, cleanliness, relaxing skybar, beautiful skyline and quiet and spacious rooms.
. Wine and dine restaurant was abysmal
. Surrounding area completely dead
. Building site next door
. Pool in separate building, meant you had to walk through the foyer dripping wet as no changing area provided
. Skybar beautiful and staff great however only opened at 4pm which meant no outdoor facility to enjoy the weather
. Laundry service overpriced, only had a small bag of thin items washed and it cost 1.3 million!!
I think the hotel is ok the staff need more improvement and need more friendly welcome
I was not happy with the bell boy when I come to pick up my stuff at check out
Big construction work nonstop till midnight and from 6am right next to building, receptionists have poor English so misunderstood our request of airport transfer and had a bit of last minute excitement. Spa was disappointing but breakfast was good. Stay here only on route to somewhere more exciting.
Property is very clean and staff were helpful. Rooms are big and bed was comfortable. The construction across the street is very loud on one side of the hotel. Because of this, we requested a room change after the first night and hotel staff were very understanding.
This was a great hotel. Staff was exceptional, hotel was extremely clean, pool and gym were great! Breakfast buffet was excellent. I highly recommend this place!
Nice modern hotel with very friendly and helpful staff. Excelent view of the area from the Sky Bar with great Happy Hour prices. Will stay here again on my next visit for sure.
I expected more from this hotel. we did not leave happy. Room service, when we finally managed to get some, was not what we ordered and was not very nice at all. BUT the breakfast buffet was vast and over the top. I was very unimpressed. The pool was nice though because there were no kids there.
It was near tau chau ferry terminal to Halong Bay. 5 min taxi ride. Decent hotel but has nothing around or even a cafe for a cup of coffee. Another 5 mins taxi ride to The Sun wheels. Walls are thin and could bear noise.
Hotel was ok itself...
Construction at next door had been carry on whole through the night with heavy , heavy noise.
No matter weekend.
Wow !!!
Hotel staff say sorry but it was so terrible 3 nights.