This place should be closed down immediately, it is a risk to life and health. Electricals have not been PAT tested for years, power sockets hanging out of the walls, rooms are filthy, furniture ripped and in poor repair. We were forced to move rooms 3 times, we offered to pay extra to stay in "upgraded" rooms but this was refused, in reality there were no better rooms. Staff were uninterested and the "Duty manager Tony", refused to deal with the situation and dismissed us in a flippant manner. One of our party opted to return home due to the unacceptable state of our room. Avoid at all costs, you will regret staying at this dump.
Cannot say enough for the staff but the property is in terrible condition throughout. Mattress was like lying on a bag of bones. Needs desperate investment
Absolutly brilliant for the kids, entrainment staff were fantastic. Chalet was very basic but clean and had everything needed. Brand new bedding given on arrival so very useful. Parks are great, bar staff were lovely too đ abit loud at night times but its expected.
When I booked a room via hotels.com I never expected my room to be a chalet on a pontins resort.
Hotels.com I expected a hotel as in the name not a poorly run holiday park with screaming children until 11:45pm on both Friday and Saturday evening.
I utilised two of my free room passes which were ÂŁ70.00 each and it was used against a ÂŁ45.00 and ÂŁ56.00 room.
Ps: satin sheets were handed to me on booking in and I had to make my own bed not that it was a major issue.
The horror on arriving here to see itâs nothing like the website portrays was immense!
My 3 grandchildren were scared to stay here!
There was no social distancing in the venue and no masks being worn an absolute hell hole!