Not good at service. The room not prepare to be clean. Hotel room is look like motel. Check out is fast but check in is very slow must wait 3 hours to get a room .
This is by far the lousiest hotel stay. Itâs worse than budget hotel. Bedsheets were dirty with stains and foul smell, curtains and windows were mouldy, locker was not working and sink was dirty. Iâm totally disgusted by the standard. Whatâs the point of having many rooms but unable to maintain them properly?
l was REALLY AMAZED that it took us 2 hours to check-in to 4 rooms. I self-check-in from the machine / kiosk for my complimentary room very fastly for about 10 minutes. Then, l checked in for the other 3 rooms for my friends and there was no way that l could do with the kiosk / machine.
l was told to queue for the OTC or xxxx machine which was not helping at all . THEN l asked staff to help, 2 staff spent their best and very hard effort for about 1 and half hours, but could not retrieve my 3 paid rooms via the Hotel.com........... Until 2 hours later, the OTC or XXX kiosk could get me all the code numbers for us to go to the self-checkin kiosk by ourselves. After round and rounds and rounds, again l could not made it. l had to ask another 2 staff to assist, then we could settle the check-in problems. ALL 6 of us WERE SO FRASTRATED with the check-in procedures and system.
The check-in takes more than 1 hours and our request for a queen bed and Mountain View was not accepted. No toilet amenities available and the room looks dirty