The service and cleanliness was great. It would be nice for a place outside to hang out with family and friends. The pool was nice but no where to meet and hang out with people traveling together.
This is the first negative review I have ever given to a hotel. No towels! How can a family of 4 be stuck with just 2 towels? The pool had no towel as well. The front desk did not help. They kept on saying that the towels are being washed. At night. Again in the morning. No apologies. The sofa bed had no pillows and no comforter as well. Again, they were out. It was very inconvenient. The bathroom door did not lock as well.I think they need to look into their hospitality infrastructure at this location. I hate to leave a negative review. This is by far the worst IHG experience we have had and we have travelled in 45 states. I think we have spent thousands of dollars with IHG and will have to rethink our plan for the future.
The breakfast was good.