Very Poor Service.lots of improvement needed in service aspect.Front desk staff needs more training.Please keep hallway lights on.Do not save energy bill at the cost of comfort.It is dark .I mentioned it to your staff and a manager both.still it wasn't taken care of.when guest asks you to tidy up the room, please replenish toiletries etc.TV remotes.don't work.Do Pest control please.. Lizard came to room in the middle of the night...
Also ,keep notepad and pen for guest
Don't just keep minibar menu on the table.
NOT Returning back to this hotel.
The staff are the shining stars of this hotel, helpful, friendly. Requested room change as I was given an older room with an Indian bed not the one in the pictures. Which was handled promptly. Room had tea/coffee but with powdered milk. You get charged for real milk!! Location is ok - thereâs plenty of local restaurants. I wouldnât normally have booked this type of hotel but there was no accommodation due to a expo in the city. Would only recommend if desperate.
Overall very good experience. However as they also run a Banquet hall which has continuous usage ( functions ) leads to vehicle parking issue, which they need to adress. Suggestion - to keep reserved parking space for hotel guests.