Super dejlig hotel, maden er fantastisk, personalet er super flinke og hjĂŠlpsom.
Lokation er fin, 50 meter fra hotel, finder du mere en 50 forskellige spisesteder.
Hotellets Gym ku vĂŠre bedre, de har ikk nok udstyr til dem der lĂžfter vĂŠgte
Swimmingpool er pÄ toppen og super lÊkker
The hotel was good and everyone was good except one front desk staff 'Saksham'. He was very rude and was arguing with me. I asked him to book 2 taxis for me for airport drop as it was a free airport drop. He asked me to pay INR6,600, I told him that it should free of charge. He told me to show the printout where it shows free airport drop. I said I can show the email but he insisted me to show the print out. Then I asked my nephew to book 2 cabs for next day morning, which was costing only INR 1,800 only. I still can't understand why they were charging INR 6,600. Anyway them my daughter booked 2 taxis FREE of COST and we cancelled what we already had booked.
As I was standing near the front desk I told this guy that we have booked it free of charge and via your hotel's app. He was not at all apologetic instead when I asked him what's your name he brought his chest near to my eyes and said my name is 'Shaksham', as if he was challenging me.
I can't understand that why these sort of people be in public dealing. After this incident when I went upstairs in my room number 235 the phone line was disconnected and we had to go downstairs 2-3 times for the service we needed. This guy ruined my evening that day.
Facilities are decent - services are in disarray. Staff is simply not professional enough to stay on top of things, make quick decisions to delight customers, ensure prompt follow up, not screw up orders.
I stayed at this Hilton for two weeks and the comforts of my stay really alleviated the otherwise stressful trip. The staff and chefs really made sure I had a wonderful start to the day with the amazing breakfast and all the other staff helped in so many ways. Laundry and meal service was great.
I would like to thank the staff by name; Pratibha, Amit, Prateek, Mita, Maringo, Gautam, Laxman kant and many more.
All very courteous and eager to help. I hope to stay again soon.
I do wish they had a salon and some stores. And that the pool was better placed.