Hyatt House Raleigh North Hills

The hotel was very clean. The staff was excellent. The room, the bed, the bathroom, the cleaning staff were fabulous. The only problem was the in room WiFi. It was poor. I never had more than two bars. I had a live meeting on Friday and a conference call on Saturday, both had to be taken in the lobby/bar area. I couldn’t get enough WiFi service in my room on the 5th floor. Could not use my phone, iPad or computer. I had to deal with the noise of the foot traffic. Otherwise, everything else was excellent. However, I can’t stay there in October when I will be returning. I need good WiFi in my room. That is a shame because I really loved the place.

Nice hotel in a great area. However, I probably will not book here again. My complaints are the advertised free breakfast and free parking. Two reasons I selected this hotel over several others. The breakfast was only until 9am. There was not even coffee available after this time. And the free parking is not exactly at the hotel. It is in the area at a parking deck that is difficult to find a spot since it serves the entire restaurant/retail complex. They have a Valet stand set up at their entrance which was $15 a day. I believe their free parking claim is misleading. The paid Valet service lost our vehicle and we waited 35 min outside the hotel after check out before they located our car. I was told by the front desk that the Valet service is a separate group from the hotel. However, Valet service was offered free at most of the restaurants.

Parking is terrible but everything else was great

Great place to stay... Location is awesome... Staff is incredibly friendly... Zach at the front desk even drew my son a Spiderman picture

Great hotel, awesome location, couldn’t have asked for a better place to stay for a quick weekend getaway.