The bed was very comfortable. Candy bar had lindt chocolate during Easter which was amazing treat for kids. Booked room for three but was only provided towels for two, had to request room service to deliver another one. Hotel Parking was third party run and not easy, straight forward. Breakfast was just ok.
Interesting architecture but the interior lighting is really poorly designed. We needed a head torch inside our room to locate switches and plugs and the 'mood' lighting in the hallways made it almost impossible to see room numbers on the doors. With no ability to increase the level of lighting in rooms this suggests little attention has been paid to practicality. The rest of the hotel was interesting and the staff excellent...but we would not stay there again.
Friendly and helpful service in a contemporary hotel with atmospheric drinks and dining. Excellent breakfast. Compact rooms are snug. Convenient to Canberra CBD and Arts Precinct.
The exterior looks beautiful but the rooms itself are small and dark.
There was a smell on the pillows and just generally didn't feel clean inside the room.
The VIP Access benefits of daily free drinks are only available between a 4.30-5:30pm window... If your staying for work, you'll never get it and they won't let you claim it any other time. Never had this experience at a VIP Access hotel...just don't offer if you don't mean it.