we stayed at the hotel four nights, it was perfect for us three. The hotel is well located, short walking distance to the metro and a few stops away from the museums, also a number of restaurants and breakfast places very close by. We enjoyed the pool and the gym and the laundry facilities in the hotel. It is clean, the staff friendly and if we come back to Washington we will definately come back here.
Overall it was good. The service was great. The only complaint is that the bathrooms donât have an exhaust fan so it made the room very humid after 4 of us showered. Then that made the room temp rise and the AC couldnât keep up. I saw that mentioned on another review before our trip and thought âbig deal no fanâ but once we had to deal with it I understood. Otherwise it was a pleasant stay.
After paying for the week and noting on Hotels.com that are included all taxes and fees we were unpleasantly surprised when we arrive to the facility to learn that we not only would have to pay an incidental charge upfront, but it was $100 per night so an unexpected $500 hold on my debit card was not what we had planned for. Nor do I think itâs acceptable to not have that advertised as it should be. Your website states that there will be a credit card held, but it does not state an amount or the fact that they will actually take that amount from your available balance while you were staying. In addition to that we were hit with another fee of $60 per night to park, which is absolutely absurd, considering What we paid up to the standard of that charge that amount. Getting past all of the incidentals and parking fees to the business center order for one of my patients and realized that your business center has no fax machine. You have a computer and printer no pens no pencils no fax machine no assistance. What business center in 2025, not have a fax machine? When to wash clothes, washing machine and dryers that are coin operated with no change dispenser. Yeah again I was put out and had to find an ATM. long line of people waiting to wash the clothes with one washer first night arrived at Restaurant and was told they were out of multiple items. The air conditioner was broken in our room and TV was broken. Pool is not as pictured & roaches dead around.
The staff was amazing! Only issue was that the dresser drawers were quite difficult to open/close, it felt like their tracks may need to be fixed. Otherwise an overall phenomenal experience.
White House is 28 minute walk from this hotel and other points of interest are further. The cleaners donât leave enough towels for registered guestsâ 3 instead of 4, and I had to request additional service almost every single day because of it. Vehicles are $60-70 a day valet not $50 as listed on hotel site.