I was inconvenienced more than once, b/c my key was malfunctioned. However, the issue was later addressed and was fixed. The manager was extremely nice and apologetic, and gave me a refund for 1 of my rooms. Clean big rooms.
i don't understand why you keep sending me communication in spanish. I have never changed to spanish. I am in the VI and you changed it.
before I leave this survey, I want to give a shout out to Ali at the front desk, she was amazing. Thank you.
Loved our large lanai with ocean view and watching the ferries and sailboats come and go. Spacious room that we had to plug in refrigerator and microwave. There was a drumming group next-door that went a bit late. It was kind of fun at first. During the day it was a driving school. Also music with a big base beat until 2:30 am on Friday night. Loved the botanical gardens within walking distance. Convenient to restaurants close by. Great ocean views from hotel outdoor dining room. Food was okay.
We enjoyed our stay. The pool should have a handle/railing near the steps. I slipped on the wet tile and injured myself. Iâm okay, but could have been worse.