While at the front desk I realized I forgot my pack with my passport / $ / ID / credit cards and $1000 worth of fishing reels in a unmarked taxicab in CABO San Lucas , Mexico .
Hotel manager arranged a city wide call out to all cab companies ASAP . My pack was returned within 30 mins with everything intact . So very happy and fortunate for their assistance ...also a big 'propina' ( tip ) for the honest cabbie.
Great hotel staff 5 stars !!
Brad Murakami, Surrey BC Canada
Jan 4 / 2016
desepcion ya que al llegar al hotel, no habia ninguna reservacion fue desagradable, gracias a la recepcionista comento que fue muy amable,que no hacian reservacion pidiendo tarjetas,y agradable por que si havia abitaciones, no se vale que agan eso ,gracias tengan un feliz 2016
Buen servicio para el precio que se pago,, lo unico que no me gusto es que no tenian la informacion de la reservacion a la mano y me hicieron buscarla, pues yo no le llevaba tampoco, solo mi nombre,, y se perdio algo de tiempo.
hotel had no record of reservation so husband had to go elsewhere due to no rooms. Rating only due to not being able to stay. No problem with refund from Expedia. Very apologetic. Would still use Expedia. Last minute booking.