The room keen to refurbish. Air conditioning unable to control the temperature due to broken controller. No disposable toothbrush available in the shower room. Shower roomâs water temperature is not warm enough.
I always feel that this hotel has its own unique way of welcoming guests be it from the entrance right up to the room. the receptionist has offered a best gesture with fast check-in & lovely smile, and the room looks dated in terms of the decor but it's becoming authentic but surprisingly clean & refreshed. I love the spaciousness of the room with their comfy bathroom & the bed. Not to mention, the hotel convenient location & easy access parking is another plus point. Worth every money spent!
Excellent stay as usual...I always choose this hotel for my monthly getaway.....though on the Older side as compared to the other 4 stars around....but the friendliness of the staff that make you want to come back time again......
The mutiara Johor Bahru and the staff from front desk, restaurants, room services, and bellmen were the most helpful, welcoming in every way and professional that made my stay so easy in managing all the things I had to cover while in JB. Special help needed was so kindly provided by Viegnas, doorman, and Azim, front desk on info on bus transit and even helping me to station on his day off! Rarely does one find such staff generous with their time....I believe all travelers no matter why they visit JB would enjoy the convenience , surroundings, swimming pool and garden. And cake stand in lobby! And the wonderful staff every hour of the day. Mahalo Nui