Apartment was HUGE in a great position. Parking included was a real bonus. Needed a refresh. Door handle on powder room was broken and bathroom sink was blocked. Couldn't connect to Wifi
Spacious apartment but very poorly maintained. Poor cleanliness and ill managed. Details mentioned of having wifi and everything but it was not available. Kitchen cabinets had loose screws and laundry had old rubbish inside them.
Pros: our 3 bedroom apartment was very large and beds very comfortable. Location was great. We walked everywhere and close to station. Nice bars close by.
Cons: showers, glasses and cups were filthy and dishwasher didnât work properly.
Reception only open very limited hours each day.
Wifi didnât work the entire weekend. Sliding door to balcony didnât shut properly/lock.
This stay was very disappointing.
Upon arrival to the room, the room smelt old, stale and musty. We had to have the balcony door open the entire stay.
The kitchen smelt foul only to find mouldy bread and bananas in one of the cupboards. We ordered Thai for dinner to only find one fall in the cutlery draw of a 3 bedroom apartment.
The carpet was pulling up, the lounge was in seriously poor condition and felt sticky.
The main bathroom roof was rotting away and falling in.
Positives are close to light rail.
This was apartment 46.
For the price we will not stay again.
The staff, when you got onto them, were fabulous!
The linen was clean.
Had I known that this was a privately owned apartment in the hotel, I would have gone else where.
Investment properties need to be invested in.
The carpets were dirty (my child's socks were black), the carpet was warn, crumpled in parts making it a health hazard.
The lounge was all shiny/grease like from use. The wardrobes didn't look clean do didn't use them.
The furniture was cheap, but they claim to be a four star.
The kitchen was so so. The kettle was black on the inside.
Reception, meant to be manned 9am - 6pm but close early. No restaurant on site
The property in very uninviting...
We have stayed multiple times as the three-bedroom apartment suits our needs in terms of the kitchen and laundry. The kids love the pool and spend many hours swimming.
Check in was not easy as they emailed that the reception was open until 6pm and on arrival at 4pm it was closed. The room was dusty and there is evidence of leaky shower in the main bedroom. I also believe they have overcharged me, I am still following up on this as it was booked last financial year, but this is an extra expense I was not prepared for. There was only a frypan and no pots for cooking and dishwasher was not working
Property was understaffed and therefore left standing on the footpath while the receptionist/manager made their way down from cleaning rooms.
She was also quite rude implicating that I was impacting her ability to complete her duties. It was suggested that I do not call for any further assistance.
Room had no towels.
The bed was comfortable and the whole unit was very clean and resourced well with equipment, toiletries and washing powder both for sink, dishwasher and washing machine.
Reception was great and easy.
I would have to say that parking can be a bit tricky in a bigger car. Besides that, it is an awesome place to stay.
Had a 2 bedroom apartment which was clean, well appointed and spacious, would stay again if came back to Newcastle. The staff went out of their way to assist us re our baggage.
Jodie in reception made check in easy and hassle free. She also helped me upon check out by giving me a little extra time as I fell unwell during my stay.
The apartment was lovely and clean with a great balcony and located close to bars and restaurants.