Arrived at the property at 17:30 to find the gate open, there were no staff on site. We tried to call the owner but the number provided was for the unmanned office.
We checked our booking, found the name of our room, located the room, key in the door & let ourselves in.
At 18:30 a car pulled up and a man approached me and aggressively asked what I was doing in his hotel, I told him that I had a booking. He insisted that we were trespassing & that we must leave immediately. I showed him the email confirmation & I suggested that it must be a technical glitch & to follow it up with Expedia.
The owner continued to accuse us of trespassing even though it appeared he had contacted Expedia & they had confirmed our booking. He insisted that we hand over our passports & credit card so he could charge us for the room, we refused as we had already paid for the room in full. The owner then called the Police.
The Police arrived, we provided them with our email booking confirmation & explained the situation. It was agreed that we had a right to be at the hotel & that our passports would be scanned & credit card provided for security & incidentals. We were also accused by the owner of being involved in some sort of criminal activity regarding residency visas for France.
The owner was aggressive, rude, arrogant, pretentious, pompous & hideous in every way, at no stage did he apologies or back down to make things right considering it was a technical glitch between him & Expedia.