The service is incredible. Everyone was friendly and helpful. The rooms are clean, and the location is in the center of everything.
The design of the lofts is interesting and well decorated, but might difficult for the elderly.
The wifi is weak, but everything else was absolutely great
Muy bonito pero poco cĂłmodo el baño estaba en la planta baja y la habitaciĂłn en la segunda planta. HabĂa que subir una gradas muy estrechas, la cama sonaba solo con sentarse el desayuno fue lo mejor la atenciĂłn de Don Francisco excelente
NOT PARKING AVAILABLE, THEY NEVER RESPONDE THE PHONE. PARKING IS 5 BLOCKS AWAY, THEIR COSTUMER SERVICE IS SO POOR WHICH IS SAD BECAUSE THE PROPERTY WAS SO BEAUTIFUL!!!
The property manager was terrible. We were charged 90$ extra for a room without air conditioning and street noise. After a lot of pleading, we ended up in the room we had paid for. Not a good experirnce
The service was the the worse. Had to ask for things many times. The room was warm and with no ventilation and no AC. The room was also very noisy. The hotel is addicted to noise. We got there at 9 pm and they had the music blasting on the patio until after 10pm. The other guests that came back apparently drunk were scremaing on the halls and no one asked them to be quiet at 2 or 3 am. After a bad night sleep⊠the restaurant service started smacking coffe cups on the patio tables at 6:05am!!! If that was not enough, on a saturday morning the service and it people were installing some cables and internet stuff, they were smacking their ladders against every single wall and roof of the property! The cherry on tof of the sundae: music blasting from the speakers at 11am on the courtyard/patio AGAIN!!!!
Pros:
Feels like a boutique kind of accomodations.
Located just one block away from the parque de central in Antigua, everything is incredibly walkable.
The provided breakfast in the courtyard is a great way to start the day.
Cons:
My room's Wi-Fi didn't function; thankfully I was close enough to reception to get internet access through that.
Should be some kind of enforced quiet hours; some other patrons were a bit noisy in the evenings.