After they reached out us to offer an airport shuttle and get all of our flight information, there was no one there for pick up when we arrived. Then after paying for a taxi to get to the hotel, when we arrived at Cari, they had oversold the hotel. They sent some of our group to a hotel 45 minutes away, and we had to pay for our own taxis to get there. Most of the reason we selected Cari was to be close to the conference venue, so it was very frustrating to have our group split and some of the team so far away. Also, we had been in touch with their team until just a few days before our trip and were assured the rooms were ready and still available.