They had no clue about the reservation. We had disability issues and were stranded at the reception for more than an hour as they couldn't find the reservation on their system.
Very welcoming, easy to find, perfect location from airport, restaurant is reasonable price and tasty, room was very comfortable, staff were helpful, and breakfast was lovely. An easy way to settle in Kolkata quickly.
This hotel has been a bad experience for me and my friends. We would not recommend the hotel to anybody going to Kolkata. The service is very poor for the charge. It does not match to their claim on the website.
The hotel consist in two different building and you can't know before where you'll stay. The rooms are large but not so much comfortable and not with a good smell. Few services. Basic Breakfast.
As per the hotel booking it was mentioned they provide airport transfers. First they did not pick up the phone as provided, on reachinfg the hotel when inired they said the airport transfer is paid service. please update your system.