Looked alright in the pics until we got there. The room stank of urine! Even the sofa in the living room stank of urine. Didnât even want to walk on the floor without shoes. It was that bad! Staff was not the friendliest nor the most helpful. The breakfast was dismal. None of the tables were clean. Had to wait for 20mins for tea. Breakfast range was so so. Surrounding area was very office like. Saw Marts but no good restaurants and the one in the hotel was below average.
They gave me a smoking room. The room key didn't work. The internet didn't work. The air conditioner didn't work. Unfortunately this is the closest hotel to the office that I visit, so I have to stay here again.
Hotel is okay, but not worth the money. No international plugs even though it is high-end hotel, food not great needs improvement. Room size is good enough though. Staff not really helpful when asked for some help.
They had oversold their rooms. I wasnât able to check in for four hours even after 2pm and finally had to return at midnight. Then they couldnât locate my reservation for 10 minutes after I waited 10 hours for my check in. Clueless managers. Unapologetic. Such action would never be tolerated in a more classy hotel. Stay away from this chain.