Arrived late evening on Wednesday all good, got back to hotel late on Thursday very noisy... talked to receptionist and advised it was quiz night but should finish soon - what room was I in ...... oh thatâs the one above bar I was advised. It did finish but was followed up by loud music..
Friday more loud music and what appeared to be a loud âsingâ along. Saturday night functions on also really loud music. At no point From booking to arrival at hotel were we advised about possible noise.
On top of this there were the fire safety regulations that were being ignored ( did bring this to duty managers attention) not sure he got the seriousness of it.
On the whole staff were friendly
Clean hotel with a large free car park. The hotel was clean and the room comfortable. Some confusion over the food menu which differed to what was on the website and what food was actually available. In the end it was resolved with the day menu being available till 10pm and not 5pm as shown on the menu. Overall a very good hotel and would recommend it. Ideal for Route 44 music venue just a few minutes walk.
Generally well pleased with my stay. The staff were all attentive & courteous. As there were not many guests staying I got an upgraded room which was great.The breakfast was good.
Only downside was that the bar food was Indian which I don't eat. However I was able to get an alternative & also the bar was busy with many diners so i'm in the minority!
Stayed here last year, returned this year. The receptionist Nancy is very friendly and helpful. Parking is sufficient. The room was good but the side lamp had a slight lose connection. Bed is comfortable and quiet room. Went for tea in the bar, unfortunately we waited over an hour for food, no explanation. After asking a second time how much longer the starter would be turns out the order was forgotten, an apology off the staff and finally 25mins later the starter arrived. After speaking to the manager he apologised profusely and explained they were only informed of a kitchen refit the day before. He offered a refund for food and drinks for both nights of our stay and given VIP treatment the following night. The food was very good and the problem was resolved although am still awaiting the refund as it had to be done off the booking. The hotel also have a good rate with a local taxi company. Overall, the stay was good.
Hated this hotel. Entry is thru Smokey pub and felt quite uncomfortable walking family thru a dump of a pub. We booked for 2 adults and 1 child and there was only 1 double bed. No other rooms and despite showing the booking for 3 she argued with us. Reception requested a deposit in case we damaged the room (which was pretty well worn and grubby - so this was an insult and made us wonder about who normally stayed at this location. ) Reception person was rude and called me âdarlingâ which was just unprofessional. Our room was in a separate old building with no lift. Carpark very dark and unlighted.Hotel not well sign posted and apparently entry is in back but not well lighted and carpark so jammed couldnât get near that entry if we tried.