Very nice hotel just next to Universal. Shuttle bus to Epic was ok. Walk and water taxi to the other parks was very nice. We also loved the pool area, low noise volume in the room which also was clean. Extra bed came in handy. Expensive parking otherwise almost perfect.
The stay itself was very nice and all of the staff was very friendly and helpful. The room was clean and comfortable. The pool area was nice and felt like a heated pool.
My only complaint was the parking charges. It's very confusing. We were told that it was $35 a night through the hotel. However, we didn't know that we needed to keep the room key to exit from the garage to not get charged again. We had to pay another $106 to exit the garage for a 1 night stay!!! So in total we spent $141 for parking over 1 night. We called the Billing team and they told us that they would contact the manager to get a refund but we never heard back and never got a refund.
I would caution others to check how parking works and make sure you understand what to do so you don't get overcharged like us.
Absolutely fantastic stay as always. Our 4th time here and this is the only place we'll stay anymore! The pool is wonderful and relaxing. The staff is friendly to a person, everyone greeting us in the halls. The food either at the tavern or Amatitsa downstairs is wonderful - fresh and delicious at breakfast, lunch, dinner or snacks. The location to the parks and other resorts is so convenient but its such a beautiful property to just lounge at, get snacks by the pool, watch a movie and RELAX. The room prices are also a fantastic value.