Good location close proximity to many restaurants, ATMs & Starling Mall . 24/7 helpful reception staff . Free water bottle refill, comfy mattress. Room needs deep clean , wall power socket broken . Hot water only tepid . 45 mins Grab car ride to central KL .
Terrible front desk service during check out. Rooms hygiene are all in very bad condition. Even got yellow and red stain on bed sheet I wonder did they even change it. No hairdryer, no water boiler, broken shower heater and TV, I wonder what can be worst?
A couple of things you must be aware before you book this room - there is another Sovotel on the other side of the area and there are rooms without windows and also, no elevators. With that out of the way, the room I stayed was small but at that price, it's expected. It is pretty clean and quiet - cos the other guests were quite courteous. If they start talking loud, etc. you might be able to hear.
Location-wise, it is good if you are looking for food in that area. There is no metro/subway nearby and you'll have to take a cab. Car park is limited and it's in the open public area even though I saw a couple of reserved spots in front - maybe you do get easy parking.
As it is a hotel repurposed from a few shophouses - don't expect any other facilities. The bed is comfortable. Aircon is quiet.