Breathtaking location for Ha Long Bay. Customer service made check run smoothly and helped to bring luggage directly to room. Love that they offer 24 hour private shuttle to mainland and have facial recognition to be able to go back and forth from main land making things run efficiently.
The rooms were clean, modern, and balcony view was beautiful. Buffet was delicious and had a variety of food well seasoned along with view of the ocean. Many activities to do on island from pool, gym, spa, and pickleball. Only compliant is that the jacuzzi didn't work at spa when I went in evening. Prices were affordable for stay and 5 star treatment. The steakhouse restaurant had great customer service, delicious food, and amazing atmosphere with lighting for dinner time.