We had a 20th floor suite with a beautiful view of downtown and the distant hills, etc. The suite was roomy and comfortable. Two faucets and two drains needed attention, which was promptly handled and worked well during the remainder of our two-night stay. A shower handle was also loose, but we neglected to mention it. Breakfast and the evening drink/appetizers time were both plentiful. Several in our party had made-to-order omelets, eaten to rave acceptance. It was busy at the front desk when we arrived late Saturday afternoon, so staff was busy and rather brusk. But several other stops at the front desk during the weekend were pleasant/helpful experiences. We were in the city for a Sunday game at PNC Park, which was a great experience: close game and a Pirates win. Check-out was easy, too. I had difficulty accessing the Hilton website. I kept getting logged-off before I could get any information about my Hilton Honors account.