Property wasnât very clean, unfortunately. Comfortable stay, otherwise. Check-in instructions were fine, but zero response from property when attempting to ask questions, so communication was both good, and not.
The accommodations were not comfortable at all. The pillows, mattress, and bedding were old and incredibly uncomfortable. The heat was not on, the bathroom was disgusting and even though it was mentioned several times in the listing, there was no Wi-Fi. When I started to bring to concerns with the owner he stopped responding to me. We left after an hour or two as there was no way we could spend the night in a place life that for the prices we were paying.
Loved the cottage Red Deer. We have stayed in the one bedroom before Brochure.
Settee was a bit uncomfortable.
No hairdryer although listed as having one, so had to go and buy a travel hairdryer.
Disappointed that there wasnât any hand soap provided in the bathroom
Apart from that we would come back as it is very spacious.
Property located in a nice environment.
But, according to previous comments, there are issues not working since a long time: the quality of the matresses and dishwasher.
On the other hand, we were downgraded the first night to a very simple hostel and we did not get a partial refund, and we did not receive polite apologies, but very rough answers.
Sincerely, we do not recommend this property.
If only the owners would listen to the customer feedback from previous guests! All the same niggling issues stop this from getting g a 5 star rating.
Dirty pots and pans, a central heating system that needed to be rebooted constantly, poor level of cleaning generally, all have been commented on by previous guests!
Property description indicated that wifi was available, and it was down below but not at the cottage above. Important to know for those that still have to be connected to work.
Overall a nice place to stay, comfortable, clean, spacious, and beautiful views. Check in process could have been better however. It was all contactless which is fine, and received emails with the code, but the emails never stated which cabin we were in. We got lucky the first one we went to was the correct one (the code worked). While we were getting situated, another couple had the same issue and could not find their cabin nor could get ahold of anyone. So while it was a nice place to stay, the check in process definitely could be better for people.
Unfortunately we found this property to be disappointing with poor quality. We still haven't heard from the owners, despite multiple attempts during a multiple night stay. The property was not as described, the photos used were of the best and most well positioned property, most other properties looked more run down like ours. The most notable disappointment about the property after no communication was the quality of the beds. Hard springs through very old mattresses made for an extremely uncomfortable sleep. The internet that owner written descriptions mentioned was available was not at all available. The property included absolutely nothing, no tea, washing powder or soap. A DVD player was available with no DVDs. I cannot recommend this property.