Southern Sun Newlands

Amazing, the food was excellent the rooms very clean

I asked for a room with a view of the mountain, shower and no bath, good wifi and quiet. The room allocated to me was pretty much all of these, other than that the air-con from next door could be heard a bit. The bedding was clean and super comfortable and shower great! The breakfast was perfect from 6h00-(I think) to 10h30 and had many healthy options also. Check in even offered a custom welcome drink, and staff friendly and great parking included. The air-con is a bit old wall-mount unit and noisy when running, but the windows do open. I then asked for a late check out, and got that also, with no extra charge! They even allow you use of a nearby gym if you need and if you are Virgin Active, there is one 4 min walk away. So unusual, and one of the best Southern Sounds stayed at ever.

The overall stay was good, but I had a very bad experience when checking out. It was about 2 hours to my flight, and at checkout the lady overcharged me by about 4000 rand! I would have, under normal circumstances understood and requested for a refund, but I was shocked that she didn’t even seem surprised. The worst part was that after being refunded, the only apology I got was from an assistant manager, after having stayed at the hotel for almost 5 nights. It’s very disappointing that the front office staff treat guests with little to no respect. Except for the lady on duty that night at the reception, and the assistant general manager on duty the night of my checkout, all other staff are great though, especially the doorman and supper staff. But disappointed as I would have liked to stay in this hotel during my monthly trips to Cape Town.

Had another excellent stay at this hotel. The staff are beyond helpful and extremely friendly. Excellent location and facilities. Definitely would recommend it.

This was a very nice hotel. The staff were friendly and the hotel was very clean. The room was clean and spacious and had a great view of table mountain