Worst like everything is terrible customer service are extremely terrible , people are rude customer service are not friendly and not helpful. The room has no towel and dirty.
Good location, near the MTR, shopping spot, famous landmarks. Some rooms donât have windows and bathroom is too small. The building is very old so elevator broken sometimes. Overall this hotel is ok and has a reasonable price.
They told to vacate 11.00 am new place to me to return back 30 minutes late I requested but they didn't listen and charged 50 dollars without receipt by threatening my 50 USD deposit this is not correct
When online it was mentioned 2.00 pm check in and 12.00 noon check out and u stayed one night only even I paid two days because of missed the connecting flight but paid two days in advance
But they didn't consider the front office man collected money without add in receipt and didn't give the receipt also
I went to Hong kong last month (September 9th, 2018) For the location of the hostel is really good. The staff of the hotel is friendly and understand and speak English as well. In that time. I went checked in at the time you shown but the reception said that room werenât available (2 pm) must to wait till 4 pm. He suggested me to upgrade the room for the better room that had windows. Itâs okay because I didnât want to wait anymore. After that the staff told me to paid for the deposit of the keycard 500 HKD. If I paid via the card. the deposit will refund to the card but if i paid by cash. I will get the refund when I checked out. I must to leaf the hotel early because my flight was in the morning and its before the reception open. I preferred paid via my debit card. the staff told me the deposit will be release within 2-6 weeks...I tried to contact the hotel after 6 weeks later. they told me next Monday...next next and next. from that day I still donât get any deposit from this hotel. what the exactly Monday I can get my money. Such a bad experience for HK first time.
Checkout time stated noon when we booked the room, but was asked to check out before 11am. Room is terribly small, could not even open up our luggage. Hair dryer is fixed at a corner of a wall without mirror n had to knee on bed to use it. Worst room i ever stayed.... :(