Excellent costumer service, everyone in the hotel was super polite and welcoming. They went out out of their way to make sure we had the best experience ever i was really impressed. Room was very clean (5 star) , nice quality ammenities too, they really paid attention to details, well decorated, good quality matress, pillows and linens.. surrounded on one side by a beautiful wooded area, we also had a very nice balcony. Breakfast was amazing, they even catered to my gluten free, casein free diet, most hotels dont offer good quality foods for breakfast, but this one was perfect! And the best part, an amazing spa that you can book to use privately. It was located just a short walk to peles palace and the city center.. i highly recommend it.