Suis arrive a l hotel , il m ont informe qu il n y pas de reservation , j ai paye une nuit , ensuite le lendemain apres 5 heures d attente il m ont djt oui il y a une reservation
Nice and knowledgable staff .
There was a minor problem the suite we have supposed to have a king bed which it did and in the outer room sofa bed to sleep third person
Later that night we realized that the sofa will not be a bed so we had to call front desk and have a portable bed delivered
The ned was narrow and to say the least not comfi
Early morning we left to airport for overseas flight
So did we get assigned to a different suite
Booking confirmation that suite slle 3 adult easy
Reception not respectful . Customer service bad I bring customer friend of mind from Denmark the reception when she see me talking to him do you know him from the hotel I told her is not your business what she mean buy ask me this question crazy
All was very good except the heating did not work properly and the refrigerator was not working. I asked to have them fixed. The heating was not satisfactory and the fridge was not fixed. Parking is a challenge.
People are nice and professional. The room was clean and spacious with an amazing view. I will definitely recommend this hotel to my friends and it will be on my list for my next visits to Lebanon. Thank you