The lobby was undergoing floor renovation and there was constantly present mopping that cause inconvenience to patrons trying to access elevators and front desk. Phone in room did not function properly.
Check in was not available at 4 as stated. We had a special event to get ready for and was late to the event due to housekeeping not having rooms ready. It was hard to get a manager down to speak to about issue, had to call them twice and she was very nice when she came down. Rooms should be ready by checkin time. No exceptions. When we left for event at 5::20 housekeepers were in halls laughing and carrying on outside rooms. Staff was nice but this should not happen.
Not very good, no key cards available had to someone come and let you in the room, fire alarm went off no one confirmed if we needed to exit even after period of time, when checking out no printers available to print out receipt
Check in was a breeze. The room is large. The pull out couch is a joke. The mattress in it was ripped and falling apart. The actual bed themselves werenât terrible but not great. We just ignored the stains all over and pretended it was ok đ The room itself was dirty. Iâm talking stains everywhere. Dead bugs. Hair all over. A dirty q-tip. Mold in the bathroom in the sink and shower. Who knows what all over the back of the toilet. The location is good if youâre wanting to be downtown. The tv, almost forgot about that gem. It was BLUE. Like the whole thing had a blue tint. Grass looked blue, so we just didnât bother turning it on again. Which is somewhat challenging with a toddler but we figured it out. We didnât even bother with breakfast because there was way too many people already. OMG I forgot we had a little suite thing. The drawer had 1 fork and 4 knives đ but the spatula/turner? Literally caked in moldy old food.
The hotel is very nice and MOST of the staff is very friendly (not the kitchen staff). But thatâs where the positives end. The entry and bathroom floor were covered in something slippery (like soap had been spilled and not cleaned up) and my son and I both almost slipped down as we walked into the room. And we are both athletic type people. If it had been someone elderly with less balance they probably would have slipped down. It was that bad. They came and cleaned it up very quickly but when I say âcleanedâ I mean got the slippery stuff off the floor. Every little hair and dust bunny that had been under the bathroom vanity for years also got stirred up and pushed all around the bathroom floor with the mop water. I donât think mopping the tile floors is something they do very often. The headboards are vinyl material and mine had something dark and gross looking on it in several places that I cleaned with Clorox wipes. And the day we got to the hotel there was some sort of pool party that appeared to be people not even staying at the hotel bc they were walking up to the outside gate from all around the street. Why is there even a gate to access the pool from the street?? It was so crowded my son and I couldnât get in the pool and that was our only day we could have gone swimming. Also, they charge $20 per day for parking and they donât tell you that up front. I will not ever stay here again.
Room was not cleaned properly. Old soap still in the shower and floors looked dirty. Expressed concerns to front desk immediately and asked for new room but they could not help. It was so bad we checked back out. Was told at the desk we could get refund but still havenât seen that yet!
Everything was fine. I didnât see a desk representative this morning when I left the hotel but it was 4:45 am. I guess they will check me out at some point this morning. Iâve generally never left so early in past hotel visits.