Terrible check in process, totally disorganized staff. The concierge didn't know the hotel rules very well and misguided us. Dinner the first night was bland and service was terrible. Will not go there again.
Very lovely property, well maintained. Lot of nice extra touches, evening turn down service and plush amenities in the bathroom. Staff was very helpful in explaining the area.
Lucy, the woman who cleaned our room on the first morning, was wonderful. She was congenial and did a most thorough job of cleaning and preparing our room for the second day. The doormen and other attendants were warm and friendly and our concierges were most helpful. The freshly cut flowers in the lobby were exquisite. Our 3-day stay was simply superb.
Beautiful hotel that exceeded our expectations. Large beautiful room with attention to every detail. We also enjoyed the vibe in the lobby and bar. The staff were extremely friendly and helpful. We plan to visit again!
On our anniversary it was a treat. We enjoyed the stay immensely. Customer care was the cornerstone of the service. Pleasantly impressed with the little details: welcome gifts, robes, newspaper and access to CW. Well done!
The jacuzzi part of the tub was not working, Called front desk and was giving instructions but to no help, sent a maintenance to look into it and i was told thay it was not working at all, that the room was just a model room. He said the front desk should know that. At least that was what the guy said. Not sure why the room was still opened for occupancy, jacuzzi not in use.