Suite 136 Luxury Rooms

Très agréable et très bon accueil.

Tout est parfait: lla chambre, l’acceuil, le service, la situation

Tout est parfait et le personnel est charmant et un remerciement particulier au personnel de son accueil. Excellente literie. Très beau B&B, situé en plein centre de Palerme proche du centre historique et des transport en commun. Les chambres sont très bien et l'hygiène est irréprochable. Un personnel de qualité, à l'écoute et parlant français. Le petit déjeuner n’est malheureusement pas fameux, chaleur étouffante, beurre fondu à l’état d’huile , pas de pain, jus de fruit pas frais, …. et personnel à la limite de la correction, quand vous lui demander du pain et du beurre frais, devient insolente et vous montre que tout est là. Pas de couvert, vaisselle sale accumulée sur une table, quand j’ai demandé un couteau, elle m’a sorti un couteau en plastique sale d’un tiroir, par contre 2 autres clients italiens ont demandé un couteau, même tarif mais elle est partie les laver, je n’ai pas pris mon 3ème petit déjeuner que j’ai réservé avec ma chambre.

Endroit agréable pour visiter Palerme. Nous n'avons pas profité du petit-déjeuner.

Wet stylish, good location, everything we needed

The location of Suite 136 is ideal if you want to walk Palermo and not have to worry about driving. If you do drive, they do have a parking garage which is needed, it comes at a daily rate. As for breakfast, the food is very good, service is friendly and the menu changes a little bit each day. The room we had was small; I wish we had opted for a larger one. And because of the hard surfaces such as the floor and walls, you can hear others as they come in and go to their rooms at night.

The one and only positive about this hotel, and I mean one and only, is that it is clean. The hotel is extremely hard to find. There is one small sign down an alleyway, and the hotel itself is just seven rooms on the 5th and 6th floors of a block. You gain access either via a long steep staircase or the smallest lift that I have ever seen. Incidentally, I never saw a single fire extinguisher, or any maps of escape routes as you would normally get on the back of room doors. We stayed 5 nights; we booked a “Standard Double” room. It was minute. If you look at the hotel’s website, all the room photographs are obviously taken with an ultra-wide angle lens. Our room was so small that you could only just walk round the end of the bed. The hotel’s answer to this was, “well climb over the bed” then they told me that I was too fat. I couldn’t count the number of times my shoulder banged into the wall mounted television. It would have been small as a single room, but with a double bed in it, you could hardly move without banging into something. Also, the paint was peeling off the window frames. The best bit was, when we checked out, we were having a chat about the very expensive parking, the manager came out and he ran around the desk put his face, literally 4 inches from mine and screamed at the top of his voice at me. I have never, ever seen anything like it. At that point we paid the local tax owing and just left. Don't go anywhere near this place !

Location was great. Service good. Room well decorated. The receptionist was really nice as well as the two ladies who took care of breakfast. Breakfast was nice and good selection. The only problem was there was a sewerage smell from the drain in the shower. The staff just used the shower bath mat each day to cover it up to block the smell. When we complained to reception they just sprayed the bathroom with deodorizer and left the can for us. Hopefully they will get a plumber to look at it. R

Receptionist was very helpful with activity suggestions. Room felt like it was brand new.

The stay was okay. The room was small. We called ahead to advise of our arrival time. No one was there and we could not get in. The breakfast was not exceptional, but rather standard. The staff in the breakfast room which was in another bed and breakfast was not customer-friendly. When I booked for two couples, I selected the option that said "Pay at the hotel". Further into the booking process, I selected "Pay at the property". The couple we were traveling with was, of course, paying their own bill. My husband and I were traveling with euros which we wanted to spend. When we went to check out the owner told us she had already charged my credit card for both rooms. I told her that I had selected to pay at the property. She told me that she had the right to charge me seven days in advance of our arrival. I could not find this option on the Hotels.com site. She told me that if I wanted to pay for the two rooms at that moment,she would be happy to give me a refund which I would probably find on my credit card in about 30 days. I find this behavior shady. There are many other lovely properties in Palermo that are a better choice.